Certificate IV in Business

Course description

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources . They may provide leadership and guidance to others with some limited responsibility for the output of others.

Unit code Unit title Core/Elective
BSBCRT411 Apply critical thinking to work practices Core 
BSBTEC404 Use digital technologies to collaborate in a work environment Core 
BSBTWK401 Build and maintain business relationships Core
BSBWHS411 Implement and monitor WHS policies, procedures and programs Core 
BSBWRT411 Write complex documents Core
BSBXCM401 Apply communication strategies in the workplace Core
BSBPEF502 Develop and use emotional intelligence Elective 
BSBHRM413 Support the learning and development of teams and individuals Elective 
BSBPEF401 Manage personal health and wellbeing Elective
BSBCMM411 Make presentations Elective
BSBTEC403 Apply digital solutions to work processes Elective
BSBCRT412 Articulate, present and debate ideas Elective




Entry Requirements

• Be at least 18 years of age and have completed Year 12 or equivalent qualification.
• Suitable Language and Numeracy Skills
• A Unique Student Identifier
• A computer or laptop with internet access

Duration 52 weeks flexible study
Level Certificate IV
National Code BSB40120
Delivery mode 20 hours full-time study per week
Study Arrangement Online

Who should do this course?

This course will be suitable for those who want general skills training for their current role in business administration or, those who will be leading such operation in future.

The qualification will also be suitable for those who want to work in general administrative roles such as office administrators, customer service assistants, analysts, office managers, and others. 

Fees and Costs

Full Price:
• Non-Concession: $1880
• Concession: $990

Payment methods

Payment Plans available: 3 months / 6 months


This course offering will be delivered by Australian College of Applied Business (RTO 3910 ), in some cases with the assistance of our pre -approved training partners . Your Trainer will be experienced and qualified , both as a Trainer and an industry practitioner . They will be dedicated to providing you with skills and knowledge that will be valued by prospective employers, helping you gain skill.

Student Support & Welfare

Where the student is experiencing any difficulties , he /she should be referred to the Student Support Officer who will seek to assist. If the student ’s needs exceed
Australian College of Applied Business’ support capacity, it will
refer the student to an appropriate external agency.
It is Australian College of Applied Business’ policy to provide additional learning assistance to students who are struggling
without involving any additional costs.

Students must dedicate at least twenty 20 hours a week for the scheduled classes. In addition, the course may require an additional ten (10) hours per week to learn the provided materials and undertake required assessments.

Students must do all the required assessments to successfully complete this course.

The assessments will include undertaking organisational case studies, demonstrating practical skills in a real or simulated workplace environment, project work, research, and knowledge tests.

All materials needed for students’ assessment in this course will be provided by the College. Students need not incur any extra cost to buy the materials for this course, except the material cost paid at the start of each term.

If a student has already achieved some skills and knowledge required by this qualification they may apply for Recognition of Prior Learning (RPL). The RPL process requires a student to:

  • provide all relevant documents of their prior learning
  • discuss their relevant experience to their assessors
  • provide an opportunity to their assessor to speak with their workplace supervisors, and undertake some practical tasks, if required

Learners who obtain a competent result for all 12 units will receive a Qualification in BSB40120 Certificate IV in Business or Learners who do not obtain a competent result in all 12 units will receive a Statement of Attainment for the units they obtain competency in. Assessment may include a combination of various styles of assessments to be completed in-class or online via Moodle. Learners can study by distance.

After receiving BSB40120 Certificate IV in Business, graduates may undertake a higher qualification in Business or Management, for example, BSB50420 Diploma of Leadership and Management.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Administrator
• Executive Personal Assistant
• Office Administrator
• Project Officer
• Sales Account Assistant
• Sales Agent

Get In Touch

Location: Level 1, 239 Church St. Parramatta NSW 2150

Telephone: +61 422 568 755

Email: info@acab.edu.au

School Hours: M-F: 9am – 5:30 pm

Students’ rights

ACAB respects students’ rights as consumers of this course. We guarantee to provide high quality training and assessment services to our students in this qualification. As consumers, students have rights to complain, receive refunds, and ask for replacement course.

For details of students’ rights and obligations on this and other ACAB courses, please read our Student Handbook,