Certificate III in Business

Course description

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Unit code Unit title Core/Elective
BSBCRT311 Apply critical thinking skills in a team environment Core 
BSBPEF201 Support personal wellbeing in the workplace Core 
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core 
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
BSBWRT311 Write simple documents Elective 
BSBTEC301 Design and produce business documents Elective 
BSBTEC302 Design and produce spreadsheets Elective
BSBOPS301 Maintain business resources Elective
BSBPEF301 Organise personal work priorities Elective
BSBOPS304 Deliver and monitor a service to customers Elective
BSBOPS305 Process customer complaints Elective




Entry Requirements

• Be at least 18 years of age and have completed Year 12 or equivalent qualification.
• Suitable Language and Numeracy Skills
• A Unique Student Identifier
• A computer or laptop with internet access

Duration 52 weeks
Level Certificate III
National Code BSB30120
Delivery mode Fully online or Blended Delivery: Online via Zoom, One day teahing and coaching per week and Online-based Assessments
Study Arrangement 20 hours full-time study per week

Who should do this course?

This course will be suitable for those who are currently looking to secure a role in business administration or, those who will be leading such operation in future.

The qualification will also be suitable for those who want to pursue an entry-level role that has a main focus in business administration. 

Fees and Costs

Full Price:

Non-Concession: $1680

Concession: $930

Payment methods

Payment Plans available: 3 months / 6 months

Trainer & Resources

This course offering will be delivered by Australian College of Applied Business (RTO 3910 ), in some cases with the assistance of our pre-approved training partners . Your Trainer will be experienced and qualified, both as a Trainer and an industry practitioner. They will be dedicated to providing you with skills and knowledge that will be valued by prospective employers, helping you with works.

You will not be required to purchase or own any additional materials or equipment to complete the program – all training and assessment materials are

Student Support & Welfare

Where the student is experiencing any difficulties , he /she should be referred to the Student Support Officer who will seek to assist. If the student ’s needs exceed
Australian College of Applied Business’ support capacity, it will
refer the student to an appropriate external agency.
It is Australian College of Applied Business’ policy to provide additional learning assistance to students who are struggling
without involving any additional costs.

Students must dedicate at least twenty 20 hours a week for the scheduled classes. In addition, the course may require an additional ten (10) hours per week to learn the provided materials and undertake required assessments.

Students must do all the required assessments to successfully complete this course.

The assessments will include undertaking organisational case studies, demonstrating practical skills in a real or simulated workplace environment, project work, research, and knowledge tests.

All materials needed for students’ assessment in this course will be provided by the College. Students need not incur any extra cost to buy the materials for this course, except the material cost paid at the start of each term.

If a student has already achieved some skills and knowledge required by this qualification they may apply for Recognition of Prior Learning (RPL). The RPL process requires a student to:

  • provide all relevant documents of their prior learning
  • discuss their relevant experience to their assessors
  • provide an opportunity to their assessor to speak with their workplace supervisors, and undertake some practical tasks, if required

Learners who obtain a competent result for all 13 units will receive a Qualification in BSB30120 Certificate III in Business or Learners who do not obtain a competent result in all 13 units will receive a Statement of Attainment for the units they obtain competency in. Assessment may include a combination of various styles of assessments to be completed in-class or online via Moodle. Learners can study by distance.

After receiving BSB30120 Certificate III in Business, graduates may undertake a higher qualification in Business or Management, for example, BSB40120 Certificate IV in Business.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Word Processing Operator
• Information Officer
• Data Entry Operator
• Customer Service Officer
• Payroll Officer
• Clerical Officer in the business sector

Get In Touch

Location: Level 1, 239 Church St. Parramatta NSW 2150

Telephone: +61 422 568 755

Email: info@acab.edu.au

School Hours: M-F: 9am – 5:30 pm

Students’ rights

ACAB respects students’ rights as consumers of this course. We guarantee to provide high quality training and assessment services to our students in this qualification. As consumers, students have rights to complain, receive refunds, and ask for replacement course.

For details of students’ rights and obligations on this and other ACAB courses, please read our Student Handbook,