Deferral, suspension and cancellation of Enrolment policy
Standard 13 of The National Code allows students to defer commencement of studies, take a leave of studies, or temporarily suspend their studies during their program where compassionate or compelling circumstances exist. Standard 13 states that registered providers may only enable students to defer or temporarily suspend their studies, including granting a leave of absence, during the course through formal agreement in certain limited circumstances.
This policy outlines the circumstances for the application, assessment and approval of the deferment, suspension, leave of absence or cancellation of enrolment when instigated by either student or ACAB and subsequent reporting requirements via PRISMS.
This policy applies to all the current international students of ACAB studying on-shore, holding a student visa.
Deferral: Postponement of the commencement of a course of study. Must occur prior to start of a new academic term or a study period
Suspension: Temporary postponement of an undertaken course of study. May occur at any time during an academic term or a study period
Cancellation: Termination of enrolment
Course: means a course of education or training as defined in the ESOS Act.
CoE: Confirmation of Enrolment
PRISMS: The Provider Registration and International Student Management System
Study Period: A discrete period of study within a course, namely term, semester, trimester, short course of similar or lesser duration, or as otherwise defined by the college excluding the holidays as long as that period does not exceed 24 weeks. ACAB uses “Term” to define a study period. The term duration, usually a contact period of ten (10) weeks, is considered a study period.
- Legislative Context
National Vocational Education and Training Regulator Act 2011 (Cth)
The ESOS Act 2000
Education Services for Overseas Students (ESOS) Regulations 2001
The National Code 2018
5.1 Leave of Absence: Initiated by Student
The college may approve a personal leave of absence up to a maximum period of two (2) weeks within a study period. An Application for a Leave of Absence must be submitted to the Academic Manager for approval.
A leave of absence can only be granted on compassionate or considerate grounds (e.g. sudden illness, injury or professional development activity) and students must provide a valid reason for the leave. The college may ask for documentary or third party evidence to verify the situation.
Students granted a leave of absence will be allowed to undertake any assessment tasks that they might have missed during their absence without any academic penalty. Students may have to attend extra classes, if available, on their return to make up for the lost time.
Only two leaves of absences can be granted in an academic year and may impact on course completion date. Any changes to student’s enrolment will be notified the Secretary of DET via PRISMS within 14 days of the change to the student’s enrolment status.
Leave of absence cannot be used for personal travelling, undertaking hobbies, working or taking holidays/breaks, and will not be approved on such grounds.
All leaves of absence are recorded as suspension of studies in PRISMS.
5.2 Deferring or Suspending a Course of Study: Initiated by Student
- Students wishing to defer or temporarily suspend their enrolment may only do so when there are compelling or compassionate circumstances. Compelling or compassionate circumstances may include, but are not limited to:
- Serious illness
- Serious illness or death of a family member necessitating a return to the student’s home country
- Serious injury
- Stressful family or personal situation or a traumatic experience
- Major political upheaval or natural disaster in the home country requiring emergency travel
- Students will need to substantiate their claims with appropriate supporting documentation. Deferral or suspension of studies cannot be used for personal travelling, undertaking hobbies, working or taking holidays/breaks, and will not be approved on such grounds.
- Students who would like to defer the commencement of their studies or suspend their current course of study must first speak to the Student Admissions Officer in the case of deferment and the Academic Manager in the case of suspension.
- Prior to applying to suspend their studies, students must ensure that they have paid any outstanding course fees and library fines and have returned all library resources to the library.
- After these measures have been taken, and the student still wishes to defer or suspend their studies, a Deferment and Allowable Suspension of Studies Claim Form must be completed and submitted to the Academic Manager with verifiable supporting documents. The form can be obtained from college reception or from the college website. The form must be submitted at least fourteen (14) working days prior to the requested deferral or suspension date.
- In the event that an application for deferment and suspension being approved or denied, the outcome will be notified to the applicant in writing and, if denied, reasons for the refusal will be given.
- In the event of an application for deferment or suspension of studies being approved, a designated college Support Officer will notify the Secretary of DET via PRISMS within 14 days of the change to the student’s enrolment status.
5.3 Deferral, Suspension, or Cancellation: Initiated by the college
- Students may also have their enrolment deferred, suspended or cancelled by the college in the event of:
- Misbehaviour (as outlined in the Student Code of Conduct, and Academic and General Misconduct Policy)
- Breach of the Student Agreement (e.g., non-payment of fees)
- Discovery of evidence of fraudulent documentation to gain admission to the college
- If the student behaves in a way which could potentially bring the college into disrepute
- The college implementing its intervention strategy for students at risk of not meeting satisfactory course progress (including where the student is clearly having difficulty in completing the course within the expected duration, as specified on the student’s CoE
- Students have the right to appeal a decision by the college to defer, suspend or cancel their studies and the college will not notify the Secretary of DET via PRISMS of a change to the enrolment status until the internal complaints and appeals process is completed.
- In cases were deferral, suspension or cancellation of a student’s enrolment is initiated by the college, the student will be notified in writing and given twenty (20) working days to access the college’s internal complaints and appeals process.
- After all due processes have been completed, and the college decides to defer, suspend or cancel a student’s enrolment, a designated college Support Officer must notify the Secretary of DET via PRISMS within 14 days of the change to the student’s enrolment status. In the event, however, of the college cancelling a student’s enrolment due to a breach of a condition of a student visa, the college Support Officer must give the Secretary particulars of this breach via PRISMS as soon as practicable after the breach occurs.
5.4 Withdrawing from a course of study
Students intending to have their enrolment cancelled through course withdrawal must first speak to their Academic Manager. Reasons given by the student for course withdrawal should be discussed and appropriate advice obtained. After these measures have been taken, and the student still wishes to withdraw from their studies, a Withdrawal from Course Form must be completed by the student and submitted to the Academic Manager. Prior to applying to withdraw from their program, students must ensure that they have paid any outstanding course fees and library fines and have returned all library resources to the library. The Withdrawal from Course Form can be obtained from college reception.
Restricted Period: If a student is intending to withdraw prior to the completion of six months of his/her principal course of study, they should be directed to and given access to the college’s Transfer between Providers Policy. Students should be informed that colleges providing courses to international students are restricted from enrolling transferring students from other providers prior to the student completing six months of his or her principal course of study (National Code, 7.1).
While the college may grant a student a letter of release in this restricted period, it is not required to do so and it may exercise appropriate discretion. Possible reasons that a letter for release may not be given include, but are not restricted to:
- A student requesting a transfer has an inaccurate understanding of what the transfer represents to his/her study options
- The student still owes the college course fees
- It is suspected that the student is seeking transfer only to avoid being reported to DET for failure to meet course progress requirements.
- The college considers this transfer to be detrimental to the student’s interests
- The reasons stated for the request to transfer have not been adequate
- The transfer does not appear to be for the purpose of an educational or career oriented benefit
- The course requested transfer to is the same or similar to the currently enrolled course(s)
- The primary reason for a transfer request is for a different class schedule which is more suited to the student’s current or anticipated employment interests, or other non-educational interest
When a student applies to withdraw from a course during this restricted period, the student must complete and submit a Withdrawal from Course Form which is accompanied by:
- a valid letter of offer from another provider
- a detailed letter explaining clearly the reasons for seeking withdraw addressed to the Academic Manager
In the event that a student’s application for withdrawal from an enrolled course(s) is approved, a designated college Support Officer must notify the Secretary of DET via PRISMS within 14 days of the change to the student’s enrolment status.
- Important Note – Visa implications
Leave of absence, deferral, suspension or cancellation of enrolment may have implications for a student’s visa; especially if the course end data has been changed. The college recommends that students seek appropriate advice regarding these implications. The college does not provide immigration advice to students.
Once a decision is made on deferral, suspension, cancellation and/or exclusion for either reasons initiated by the student or the college, the student will be notified in writing of the outcome, including reasons for the decision.
Student should also refer to ACAB’s “Student Complaints and Appeals Policy”, available with student administration and online at – www.acab.edu.au for information on lodging an appeal against a decision.
Student Support Officer has the responsibility to provide the student details and fee status to CEO for effective implementation and maintenance of this procedure.
The Academic Manager is responsible for effective implementation and management of this policy as well as provision of information on ways to resolve complaints of breaches of this policy.
Get In Touch
Location: Level 1, 239 Church St. Parramatta NSW 2150
Telephone: 1300 678 379
School Hours: M-F: 9am – 3pm
ACAB respects students’ rights as consumers of this course. We guarantee to provide high quality training and assessment services to our students in this qualification. As consumers, students have rights to complain, receive refunds, and ask for replacement course.
For details of students’ rights and obligations on this and other ACAB courses, please read our Student Handbook,